COMMUNICATION + HELP DESK
Everything you need to provide amazing service.
Your service conversations together with our helpdesk tools will make you more productive, give your visibility and intelligence about your customers.
Simpler, faster, and more effective service.
Talk to customers from anywhere.
Have conversations with customers, any way they prefer to communicate, while they are seamlessly working together with your helpdesk tools.
Eliminate busywork, focus on customers.
Harness powerful automations that drive customer engagement, even when you’re not around.
A simple solution, with big results.
Use out-of-the-box tools to start serving customers immediately and add capabilities as you grow.
SIMPLIFY CONVERSATIONS
Communicate across many channels from a single app.
Combine phone, email, and team messaging in the one helpdesk tool, to make conversations easier to follow and respond to.
- View all customer details, phone calls, emails, and survey responses quickly — all in one app.
- Integrate some of your favorite tools in the same workspace.
Integrated with voice
Take your phone service to the next level by connecting seamlessly to all other channels.
Easy ticket management
Assign team members, set priorities, send reminders, message your team, and more.
Integrates with your tools
Bring your favorite service tools right in. We integrate with a ton of popular tools and services.
INCREASE EFFICIENCY
Turbocharge your service team with amazing tools.
Give your service team tools that help them to know more, ask for less information, and answer questions faster. Customers will love the experience.
Call Pop for service calls
Instantly see important caller details on your screen when receiving a call. Have better conversations and faster service.
Cross-team collaboration
Any employee can engage the customer with full context of the conversation up until that point.
Integrated CRM features
Use great service to improve customer relationships and reveal additional sales opportunities over time.
Create great experiences for customers. Eliminate busywork for teams.
LET US DO SOME HEAVY LIFTING
Liberate your team from repetitive busywork.
Use powerful, easy-to-set-up automations that save time. Let your team to focus on the customer moments that matter instead of the small tedious tasks.
A few ways you can improve the customer experience with automations.
Automated surveys
Send automatic surveys after any interaction with customers. Know how they feel and respond based on feedback.
Automated emails and messages
Send automatic welcome emails, reminders, follow-ups, renewals and more. All without manual work.
Macros and Automations
Re-assign tickets, notify managers, suggest answers to questions, and auto-fill common responses with one click.
Your tools. Your way.
Integrate your favorite tools or use our built-in features.
Nextiva integrates with a ton of great tools like Outlook, Salesforce, G Suite, and more.
All communication channels
Simplify your conversations by bringing phone, email, and messaging into the same app.
Faster ticket management
Use the powerful sorting, filtering, and assignment features to prioritize and complete tickets faster.
Instant customer insights
Get instant insights on each customer without leaving the conversation space.
Automated assistance
Use automations to free up your team’s time and allow them to focus on the customer relationship.
Increased productivity
Get tons of different features and tools that will turbocharge your entire business.
Connect your favorite tools
Get all the power of Nextiva added to your favorite tools. We support tons of popular integrations.
Take your customer conversations to the next level with Nextiva.
